Return and Refund Policy | QOD GOLF USA

RETURN POLICY for customer in Contiguous 48 States:

Returns are rare around here but should you find yourself unhappy with your purchase we want to hear from you and help resolve your issues. Please call us at (800) 774-1088.

We want you to have peace of mind with your purchase, so we offer a full refund of the cost of your cart should you be unsatisfied with your purchase within 15 days of your order, so long as the cart has not been used and is in its original packaging. You must call (800) 774-1088 and we will give you a return item number to include on your return shipment. The only thing we ask is that you cover the shipping costs we incurred to ship you the caddy and the costs to return the cart to the location we designate.  

If you choose to return your cart within 15 days of purchase after having used the caddy, we will ask you to cover the cost of shipping the products each way and we will need to apply a 15% restocking fee to help us recover the costs to prepare the cart for resale as used.

After 15 days the sale will be considered final and we will always be available to assist you however we can. 

Obviously a return is not something either party hopes will happen after a purchase, so please call us with any concerns after your cart arrives and we will be happy to help. 

Returns on accessories sold a la carte will only be accepted if they are unused and are in the original packaging. A full refund will be given but we will require that you pay for the shipping costs to return the accessory as well as the shipping costs we may have incurred to send the item(s) to you. 

To complete your return, we will require a receipt or proof of purchase if you are not in our sales system. Please call us to obtain a return item number at (800) 774-1088. Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to confirm the refund amount and a credit will automatically be applied to your original method of payment.

If we lower our online price during the return period of 15 days, we will match our lower price upon request. 

Late or missing refunds (if applicable)
If you haven’t received a refund in your account after three business days of receiving a notification from us that your refund has been processed, please contact the company whom you made the original payment with as it may still be processing. If you have any issues, please contact us at team@qodgolfusa.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged upon arrival.

Shipping
You must call us to determine the best address to send any returns to.

All returns must be sent via ground service with tracking and insurance, but in most cases we will help coordinate the return for you so you will not have to worry about this. 

Please feel free to call us prior to your purchase for any clarification. (800) 774-1088.

 

RETURNS & REFUNDS ON DEMO, PRE-OWNED, OR USED CADDIES:

There are no returns or refunds allowed on purchases of Demo, Pre-Owned, or Used caddies. However we do guarantee your caddy will arrive in good working order and any additional guarantees of warranty coverage offered for your particular sale will be honored as well. 

 

CANADIAN RETURN POLICY:

All sales to Canada are "final". The reason for our “final sale” is due to complications with Customs on declaration paperwork which require a Commercial Invoice and Certificate of Origin. Because the QOD is made in Australia and sold to you from U.S., our Customs broker advised us not to attempt this as it can be confusing to the actual agent who processes the shipment, and there is no way of contacting them, so packages can easily get held up for weeks with no explanation.

Should the caddy arrive and not be functioning properly, or get lost in shipping etc. we would certainly rectify the situation immediately, either by sending you a new caddy or sending you the part that is broken with instruction to replace it. We do test all caddies here before we pick them for a shipment.

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