Return Policy | QOD GOLF USA
Returns are rare around here but should you find yourself unhappy with your purchase we want to hear from you and help resolve your issues. Please call us at (800) 774-1088.
We want you to have peace of mind with your purchase, so we offer a full refund of the cost of your cart should you be unsatisfied with your purchase within 14 days of your purchase because of any manufacturing defects (as defined in the warranty on the website) upon arrival. The cart must be unused and in it's original packaging. You must call (800) 774-1088 and explain your reason for the return and we will give you a return item number to include on your return shipment. The only thing we ask is that you cover the shipping costs to the location we designate for your return along with tracking information.
If you choose to return your cart for any other reason than a manufacturing defect (as defined in our warranty on this website), you may do so within 14 days of purchase, however we will ask you to cover the costs we incurred to ship your cart to you as well as the return shipping costs. Additionally we will need to apply a 10% restocking fee to unused carts in their original packaging and a 20% restocking fee for used carts or carts not returned in their original packaging to help us cover the costs to prepare the cart for resale. Obviously a return is not something either party hopes will happen after a purchase so please call us with any concerns after your cart arrives and we will do our best to rectify the situation immediately so that a return can be avoided.
Returns on accessories will only be accepted should they arrive in a non-operating condition.
To complete your return, we will require a receipt or proof of purchase and you will need to call us to obtain a return item number at (800) 774-1088.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within three business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
You must call us to determine the best address to send any returns to.
All returns must be sent via ground service and using a trackable shipping service, and you must provide this tracking information to us at email@example.com