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Electric golf caddies

Electric Golf Caddy Carts with Lithium-ion Batteries FAQ'S

WHAT'S THE DIFFERENCE BETWEEN AN ELECTRIC GOLF CADDY, MOTORIZED GOLF PUSH CART, GOLF CADDY CARTS, AND AN ELECTRIC GOLF TROLLEY?

Nothing except where you come from. Trollies, buggies, push carts, are traditional terms for manual push carts, as we call them here in the U.S., but once the motorized push carts were introduced in the marketplace no unifying term has stuck. We like the term electric golf caddy best, but will often say motorized golf push cart or electric push cart. But out of respect for our friends in the U.K. we sometimes even say electric trolley. 

WHAT DOES QOD MEAN AND HOW DO YOU SAY IT?

QOD has always had it's roots in two defining factors. First, Quality Of Design. The reason QOD was able to grow from just an idea to a worldwide company was because of the need for a quality-made electric golf caddy. Second, since many golf push carts traditionally only had three wheels, QOD has also been a nod to it's four-wheeled design...as in quad. 

WHAT SHOULD I LOOK FOR WHEN SHOPPING FOR ELECTRIC GOLF CADDY CARTS?

The truth is it wasn't long ago we were asking the very same questions, and that's exactly how we found the QOD. We strongly believe that when making an investment in a product that will carry your bag hundreds of miles over several years, the most important factor is quality. This can be determined by looking at the construction and components of the cart, as well as it's warranty of the golf caddy. A golf cart should be built to last and if something ever does happen, you should have the peace of mind that it can and will be fixed. With the exception of cheaper carts that offer the heavier and less efficient lead-acid batteries, all brands offer a motor and battery that is capable of handling terrain you'd expect to see on a golf course. Although there may be some variation in the technical specs of the motor size, battery aH or voltage, these differences are usually minimal. What we suggest you pay close attention to is the integrity of the frame and components. Aluminum piping welded together is prone to human error and weak joints that eventually can break. Also the type of plastic used in the connecting brackets of the frame as well as the accessories is often an area where some manufacturer's will take shortcuts. This will inevitably lead to cracked and broken pieces that are not covered under warranty. Another important factor is to make sure your lithium-ion battery has been tested to meet the latest safety standards. Our lithium-battery has been tested and certified to meet the UN DOT 38.3 test for measuring the safety of a battery's construction.

IS THE QOD CADDY EASY TO SET UP AND FOLD?

After a few times of opening and closing the QOD you will be able to open and fold very quickly. Please take a look at this video to see a demonstration.  

DOES THE QOD HAVE A REMOTE?

The QOD does not have a remote control. QOD was designed to be a reliable personal caddie that will allow you to take the load of your clubs off of your body so you can focus on your game and finish with more energy. We've used remote carts quite bit over the years and found that we'd rather be playing golf, than playing remote. Trying to steer a cart over or around a cart path gets old after a while, as does losing your remote, forgetting to replace your batteries, and annoying your playing partners as you slow down play to guide your toy instead of playing golf. 

WHAT IS THE SIZE AND WEIGHT OF THE QOD CADDY?

The QOD electric trolley folds more compact than any other cart in the world. When folded, it is 11" wide, 12" tall, and only 17" long. The lithium-ion battery weighs 5 lbs. and the cart only weighs 24 lbs.  

WHAT IF I NEED SERVICE OR SUPPORT?

Our team is here in the United States and available to help you 7 days a week should you ever have any issues. Although the warranty is provided by the Australian manufacturer, all service and support is done by our team here in the U.S. You will not have to chase down a manufacturer abroad to have your caddy serviced, we are always happy to help and will do everything we can to get you back up and running asap. 

WHAT IS THE BATTERY LIFE AND POWER?

The battery is designed and built to last you for years to come.  However, how well you take care of the battery will impact it's life span. The battery is powerful enough to handle any size bag on any size course for at least 27 holes. And unless you shoot 115 and with three pairs of shoes in your bag and a case of water, the battery will handle 36 holes in a single day without any issue. It's important to charge your battery after every use, regardless if it's 9 holes or 27 holes. Ideally you charge the same night you play, but if you forget, charge it as soon as possible. You must charge the battery before using it and this may take up to six hours. Each charging session after that will likely take about three or four hours. Do not use the battery more than one time without a full recharge. It's also important to charge it every couple of weeks if you find yourself not playing frequently due to injury or weather. The battery should never be stowed in very cold or hot conditions as this too will have a negative impact on battery life. 

IS IT REALLY FREE SHIPPING?

All orders ship free via standard ground service. Because of restrictions on flying lithium batteries no expedited options are available. Depending on where you live, shipping time can take anywhere from 1-6 business days. You will receive tracking information once your golf cart ships. 

RETURN POLICY

We want you to have peace of mind with your purchase, so we offer a full refund of the cost of your cart should you be unsatisfied with your purchase within 14 days of your purchase because of any manufacturing defects upon arrival. You must call (800) 774-1088 and explain your reason for the return and we will give you a return item number to include on your return shipment.

If you choose to return your cart for any other reason than a manufacturing defect (as defined in our warranty on this website), you may do so within 14 days of purchase, however we will ask you to cover the costs we incurred to ship your cart to you as well as the return shipping costs. Additionally we will need to apply a 10% restocking fee to unused carts in their original packaging and a 20% restocking fee for used carts or carts not returned in their original packaging to help us cover the costs to prepare the cart for resale. Obviously a return is not something either party hopes will happen after a purchase so please call us with any concerns after your cart arrives and we will do our best to rectify the situation immediately so that a return can be avoided.

IS THE SPEED OF THE CADDY ADJUSTABLE? CAN IT GO AS FAST AS I WANT?

The QOD has 9 different speed settings and you can select the speed that is right for you by using the plus or minus button on the display, or using the rotary dial located at your right pointer finger on the handle bar. The QOD is cable of moving as quickly or slowly as you choose to walk. Please see this video for reference of faster walking pace. 

WARRANTY DETAILS

Please visit our Warranty Page from the Main Menu above for full details. 

CAN I FLY ON A PLANE WITH MY QOD?

You can fly with your QOD on a plane however you CANNOT take the battery on a plane with you due to new laws enacted this year. You can however ship your battery via ground transportation ahead of time to any destination you are traveling to if you desire. We've also had customers buy second batteries so that they can keep multiple batteries in multiple locations. For instance, at a winter home and a summer home.  

CAN YOU FIX MY SLICE?

Probably, but we'll have to charge you a lot more than the price of a QOD! 


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