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electric golf trolley

We believe an investment in an electric golf trolley should stand the test of time, and that is why we proudly offer what we consider to be the best warranty available in the marketplace.

Because of QOD's superior design and quality construction, we can provide a warranty much longer than the limited one-year warranties you’ll find elsewhere.

You must fill out the  Product Registration form on this website within 30 days of purchasing your QOD in order for your warranty to be valid.

You will need the serial numbers from your cart and battery in order to do this. 


OUR GUARANTEE:

If any operational defects occur to your registered QOD electric golf trolley within the first three years from the date of your purchase, we will do whatever it takes to get you back up and running as soon as possible. Because of QOD’s modular design, in most cases we can simply send you a replacement part the same day you make a claim, with easy step-by-step instructions to repair the cart yourself. If in the rare instance your golf cart requires professional service, we will send you an address to the closest repair facility and cover all parts and labor required to address any claims under warranty. We will always do our best to send it back out for delivery to you within two business days of receiving it. The only thing we ask is that you cover the shipping costs to and from our facility for any parts or service beyond sixty days of your purchase, which allows us to continue to offer such a long and comprehensive warranty on parts and repairs. We also recommend keeping your original packaging so that you do not have to pay for any if you do need to ship it. Should any part of your cart require service and/or replacement parts outside of warranty coverage, we will provide you an estimate of costs using a discounted rate on parts to get you back on the course quickly.

Your battery is guaranteed to last three years as well, but you must follow the charging directions outlined in the manual here to obligate us to replace a faulty battery. These batteries have undergone extensive testing and are built to last well past three years, however if you do not charge it after every round or you leave it sit for months without a fresh charge, the battery will not last and will not be covered under warranty.

Additionally, we are pleased to offer a twelve (12) month warranty on all of our Accessories from their purchase date, so long as they too meet the conditions outlined below.

WHEN YOU NEED WARRANTY SUPPORT:

QOD Golf USA will be handling any such claims on behalf of the Manufacturer, so please feel free to call us or email us and we will get back to you within one business day to address any issues you are having. Our phone number is (800) 774-1088 and the email is teamqod@qodgolfusa.com.

CONDITIONS:

  1. The warranty is only valid in the continental United States under the original purchaser's name. Please keep receipt for proof of purchase.
  2. As with all warranties, we do not cover parts or repairs due to normal wear and tear, including things like the tread on tires, scratches, dents, etc. Nor do we cover damage caused by improper use, accidents, or any alterations of the cart or battery.
  3. Any replacement parts provided without charge do not receive a new warranty period beyond that of the original purchase.
  4. The cart must not have been used for commercial purposes.
  5. QOD Golf shall not be held liable for incidental or consequential damages due to the breach of this warranty or other warranties implied by law.
  6. We proudly offer this Express Warranty in addition to any statutory rights you may have as a consumer.

Please read our entire operating manuals for the cart and battery  here prior to use for instructions and important precautions, and refer to our  FAQ section for additional information. As with all product purchases, there is more legal information  here.  For information on our return policy you can find that  here.

We want you to have peace of mind with your purchase, so if you have any questions about our warranty,  please call or email us any time. 

This Manufacturer’s Warranty is serviced by:

QOD Golf USA
Phone (800) 774-1088
Email: teamqod@qodgolfusa.com

 

This Manufacturer’s Warranty is offered by:

QOD Golf International
Level 2, 26 Hotham Parade, Artarmon NSW Australia 2064
Phone: 61 2 99062777
Email: service@qodgolf.com

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